Return and Refund Policy

Effective Date: November 10, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the TH E-Commerce LLC website located at https://wildernestsupply.com/ (“Website”).

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@wildernestsupply.com
Phone: (888) 598-6602
Address: 254 Chapman Rd, Ste 208 #22689, Newark, DE 19702, United States

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers in the United States may cancel their purchase and return the product within 30 days of receipt, subject to the conditions outlined below.

3.1 Conditions for Return

• Unused and Undamaged: The item must be unused, undamaged, and in the same condition as received.

• Original Packaging: The item must be in its original packaging, with all labels and tags attached.

• Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

1. Contact Customer Service within 30 days of receiving your order via support@wildernestsupply.com or (888) 598-6602.

2. Provide your order number and reason for the return.

3. After reviewing your request, we will provide detailed return instructions, including a Return Merchandise Authorization (RMA) number if applicable.

4.2 Preparing Your Return

• Package the Item Safely: Securely pack the item in its original packaging.

• Include Documentation: Include the return authorization form and any supporting documents or images.

• Attach Shipping Label: Use the prepaid shipping label provided in our email.

4.3 Shipping the Return

• Shipping Method: Use a trackable courier service to ensure safe delivery.

• Return Window: Ship the item within 7 days of receiving the return authorization.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Eligibility: Items must be unused, undamaged, and in original packaging.

• Refund: Refunds are issued to the original payment method minus a 20% restocking fee.

6.2 Defective or Damaged Goods

• Notification: Contact us within 7 days of receiving the item.

• Documentation: Provide photos or videos of the defect or damage.

• Resolution: We will offer a replacement or full refund, including return shipping costs.

6.3 Incorrect Product Received

• Notification: Inform us immediately upon receipt.

• Resolution: We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product.

6.4 Product Never Arrived

• Notification: Contact us if your product does not arrive within the estimated delivery time.

• Resolution: We will investigate with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement.

6.5 Order Cancellation

• Before Shipment: Orders can be canceled for a full refund if not yet shipped.

• After Shipment: Follow the return procedure upon receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or personalized products

• Perishable goods (e.g., food, flowers)

• Intimate or sanitary goods (unless unopened and unused)

• Gift cards and downloadable software

8. Refunds

8.1 Refund Conditions

• Approval: Refunds issued after receiving and inspecting the returned item.

• Notification: Customers are notified via email regarding approval or rejection.

• Condition: Items must meet return eligibility criteria outlined in Section 3.

8.2 Refund Processing

• Method: Refunds are processed to the original payment method.

• Time Frame: Refunds are processed within 5–7 business days of receipt and inspection.

8.3 Partial Refunds

Partial refunds may be issued for:

• Items not in original condition, damaged, or missing parts not due to our error

• Items returned after the 30-day return window

9. Exchanges

• Eligibility: We replace items if defective, damaged, or incorrect.

• Process: Contact support@wildernestsupply.com to request an exchange.

• Shipping Costs: Covered by TH E-Commerce LLC.

10. Timelines

• Return Window: Returns must be reported and shipped within 30 days of receiving the product.

• Return Processing: Refunds processed within 5–7 business days after inspection.

• Refund Period: Refunds may take additional time to appear in your account, depending on your bank or credit card issuer.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Questions and Support

For more information:

• Visit our FAQ Page

• Contact our Customer Service team:

  • Email: support@wildernestsupply.com

  • Phone: (888) 598-6602

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Wildernest Supply
Phone: (888) 598-6602
Email: support@wildernestsupply.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Address: 254 Chapman Rd, Ste 208 #22689, Newark, DE 19702, United States