Warranty Policy
Warranty Policy
Effective Date: November 10, 2025
1. Manufacturer’s Warranty
All products sold by Wildernest Supply are backed by the manufacturer’s warranty. Coverage details—including duration, terms, and conditions—vary by product and brand. Please refer to the product manual or packaging for specific information.
If you’re unsure about your product’s warranty coverage, contact our support team for assistance:
Email: support@wildernestsupply.com
Phone: (888) 598-6602
2. Product Quality
Your satisfaction matters to us. If your item arrives defective or malfunctions, we offer a 100% refund or replacement.
To help us resolve this promptly:
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Inspect the packaging upon arrival. If you notice any visible damage—even to the box—note it on the delivery receipt.
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If you can’t open the package immediately but suspect damage, write “suspect damage” on the delivery receipt.
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Email clear photos of the damage to support@wildernestsupply.com so we can expedite your replacement or refund.
3. Warranty Limitations & Exclusions
The manufacturer’s warranty typically covers defects in materials and workmanship under normal use. However, coverage does not extend to:
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Damage caused by misuse, improper installation, unauthorized alterations, or normal wear and tear.
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Environmental or accidental damage beyond normal conditions.
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Consumable parts or accessories, unless specifically covered.
For accurate warranty coverage details, consult the product manual or contact us directly.
4. Filing a Warranty Claim
To initiate a warranty claim:
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Email support@wildernestsupply.com with the following:
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Proof of purchase (order number or receipt)
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Detailed description of the issue (including photos or videos, if available)
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Our team will review your claim and may request additional documentation.
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Once approved, we will coordinate a repair, replacement, or refund based on the product’s warranty terms.
5. Shipping & Labor Responsibilities
Unless otherwise stated:
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Shipping the product back to us for evaluation is the customer’s responsibility.
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If a repair or replacement is approved, Wildernest Supply may cover the shipping of the replacement item.
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Labor, installation, or removal costs are not covered under standard manufacturer warranties.
6. Transferring Your Warranty
Most manufacturer warranties are non-transferable and apply only to the original purchaser. For exceptions or available extended warranty options, please refer to the product documentation or contact our support team.
7. Disclaimers & Legal Limitations
This warranty represents our sole obligation and is not transferable.
Wildernest Supply disclaims liability for any incidental, indirect, or consequential damages resulting from product use or inability to use the product.
Some jurisdictions do not allow exclusion or limitation of incidental or consequential damages; in such cases, these limitations may not apply to you.
Wildernest Supply
Phone: (888) 598-6602
Email: support@wildernestsupply.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Address: 254 Chapman Rd, Ste 208 #22689, Newark, DE 19702, United States
